After-Sales Policy-Mentech Magnetic Product Line

Service guarantee Mentech Certifications FAQ Contact us

Service guarantee

Warranty Policy After-Sales Policy

Response Mechanism

When encountering any product quality issues at the client side, we strictly adhere to the "2485 Response Principle" to ensure efficient and prompt service, safeguarding your rights:

2-Hour Quick Response

Upon receiving feedback, we will promptly respond and provide an initial assessment and formal reply within 2 hours.

24-Hour Emergency Measures

Within the following 24 hours, we will swiftly develop and offer temporary solutions to mitigate the issue.

48-Hour Root Cause Analysis and Long-Term Countermeasures

Within 48 hours of receiving the feedback, we will complete a thorough root cause analysis and formulate targeted long-term solutions, communicating them to you for confirmation.

5 Working Days for Complete Resolution and Verification

By the end of the 5th working day after the issue is reported, we will implement the long-term countermeasures and undergo rigorous verification procedures to ensure the problem is completely resolved. A detailed improvement report and preventive measures execution status will be submitted.

Return and Exchange Policy

We understand that a quality shopping experience is incomplete without comprehensive after-sales support. Below are the specific policies for returns and exchanges:

Return Process

Refund Application:

Only eligible return applications are supported, which must be submitted within 15 days of receiving the product, along with detailed reasons and relevant photos.

Approval Process:

Our professional team will review your application and provide feedback within 48 hours.

Return and Refund Processing:

Once approved, please return the product and related documents in good condition. We will complete the inspection within 5 working days of receiving the return, and if it meets the refund criteria, the corresponding amount will be refunded via the original payment method within 2 working days.

Exchange Process

Submit Exchange Application:

Only eligible exchange applications are supported, which must be submitted within 15 days of receiving the product, along with detailed reasons and relevant photos.

Approval and Return Processing:

Exchange applications will be reviewed within 48 hours. Once approved, return the product with the exchange documentation. We will complete the inspection within 5 working days.

Shipping of Exchange Product:

If the required exchange product is in stock, it will be shipped within 1-3 working days. If out of stock, a sales representative will communicate with you to confirm the exchange delivery date.

Support